Where Medicine Meets Humanity
When you call Synergy Medical, a real person answers the phone. Not an AI assistant. Not an automated menu system. Not a call center halfway across the country. A real person who works in our office, knows our providers, and treats you like a human being—not a ticket number.
During business hours, you’ll speak with someone who can help you immediately. After hours, you’ll reach our voicemail, and we promise to return your call as soon as possible—because we understand that questions about your health, concerns about your treatment, or worries about symptoms don’t conveniently occur during 9-to-5 office hours.
This might seem like a small thing in today’s healthcare landscape, but it’s fundamental to who we are. At Synergy Medical, people are treated like people—with ailments, illnesses, questions, worries, and a need for real human connection and guidance.
Providers Who Actually Care
Our providers don’t show up to work because they have to. They show up because they want to. They care—not just about you as an individual patient, but about a larger vision of a healthier society.
We know that sounds idealistic, maybe even a little naive in today’s cynical healthcare environment. But it’s true. Our team genuinely believes that obesity and metabolic disease don’t have to be inevitable consequences of modern life. We believe that with proper medical intervention, evidence-based treatment, and comprehensive support, people can achieve sustainable health improvements.
Big goals? Absolutely. But we also know that every single interaction counts. Every phone call answered with patience and respect. Every appointment where a patient feels truly heard. Every question answered thoroughly instead of rushed. Every treatment plan tailored to individual circumstances rather than copied from a template.
These interactions add up. One patient at a time, one conversation at a time, one successful outcome at a time—this is how we work toward that larger vision of a healthier community.
Excellence Through Rigorous Training
Becoming a Synergy Medical provider isn’t automatic. We maintain exceptionally high standards because our patients deserve nothing less.
Every provider undergoes:
- Rigorous Initial Evaluation: We assess not just credentials and clinical knowledge, but communication skills, empathy, commitment to evidence-based medicine, and alignment with our patient-centered philosophy.
- Comprehensive Training Period: New providers complete an intensive apprenticeship, working alongside Dr. Rashad and our experienced team to understand the Synergy approach—how we combine medical treatment, supervised exercise, and nutritional counseling in ways that produce measurable, sustainable results.
- Supervised Clinical Experience: Providers don’t see patients independently until they’ve demonstrated mastery of our integrated care model and Dr. Rashad is confident in their clinical judgment and patient communication.
- Ongoing Mentoring: Even after completing initial training, providers receive continued mentorship, participate in case conferences, review challenging patient scenarios together, and collectively refine our clinical protocols based on outcomes data and emerging research.
This investment in provider development means you’re not just seeing “a doctor”—you’re seeing a clinician who has been specifically trained in the Synergy Medical approach and held to our exacting standards of care.
A Space Designed for Your Journey
Healthcare environments matter. Sterile, institutional spaces reinforce the feeling of being sick, being judged, or being just another number. We designed our Lewisville location to be different.
- A Welcoming Lounge: From the moment you walk in, you’ll notice this isn’t a typical medical office. Our reception area is comfortable, calming, and designed to make you feel like a valued guest rather than a patient waiting to be processed.
- One-of-a-Kind Fitness Studio: This is where the “Synergy” in our name comes to life. Instead of recommending exercise and hoping you follow through, we provide on-site, medically-supervised fitness sessions. Our studio is equipped for various fitness levels and abilities, and our providers are right there with you—not in a separate office, but actively supervising and guiding your exercise sessions.
- Research-Quality Lab: Proper medical care requires relying not only on a provider’s clinical gestalt, but also by referencing the highest quality data. Our on-site research lab allows us to perform research on the latest treatments in real time, further strengthening our evidence-based approach to patient care.
- Beautifully Appointed Exam Rooms: Your consultations take place in thoughtfully designed exam rooms that balance medical functionality with comfort. We’ve equipped these spaces with top-of-the-line diagnostic equipment because an investment in the clinic translates into an investment in you.
The Bottom Line
The Synergy difference isn’t one thing—it’s everything:
A real person answering the phone. Providers who show up because they care, not because they’re scheduled. Rigorous training and ongoing mentorship ensuring clinical excellence. A beautiful, purpose-designed facility with on-site fitness and lab services. Truly integrated care that addresses medical, nutritional, and exercise needs simultaneously. Insurance accepted but never allowed to compromise your care.
Most importantly: we treat you like a person going through a medical challenge, not a number on a scale or a line item on a billing statement.
If you’re tired of generic advice, judgment disguised as medical care, and programs that don’t address the real complexity of weight loss, schedule a consultation. Experience what healthcare looks like when providers actually care about your success.